About Our Project

The insurance industry in the United States is enormous. In 2020, companies providing life insurance made a combined revenue of over 800 billion dollars in the United States alone. This is not very surprising given most homeowners, renters, and car owners have a desire to secure their belongings in case of a major accident. Companies like State Farm, Berkshire Hathaway, Progressive, and Allstate generated more than 30 billion dollars each in total insurance premiums paid by customers in 2020 with many other insurance companies closely trailing behind. Property, home, and auto insurance companies are huge and growing considering that citizens care about ensuring that their property will be replaced or fixed in the event of a disaster. State Farm is also the largest property, casualty, and auto insurance provider in the United States which is why its important that State Farm agents have a tool at their disposale to easily communicate with State Farm clients.

Our team is producing a State Farm agent client communication portal that will enable State Farm agents to robustly search through their list of clients using a search bar interface as well as providing a digital map to allow agents to view and select clients based on their location. This project was created because State Farm agents can not easily and quickily send messages to their clients. Currently, if a State Farm agent wants to send a message to a single client or a group of clients, the agent needs to find the clients contact information in their currently non-interactive list of clients and manually enter each clients contact information into an email or text message. This is extremely tedious if the agent wants to send a message to multiple clients quickily. Besides being able to send notifications to clients, our web app will also allow agents to send messages to clients on specific dates or at recurring intervals such as every week, month, or year. The emphasis of our project is the implementation of a digital mapping system that will allow agents to view their clients on a map where each client is represented as a pin. This allows agents to view their clients based on their geographic location and send relavent notifications to clients in case of natural disaster or extreme weather.

State Farm has always emphasized top-notch customer service and this web application will enable State Farm agents to be the best neighbor they can be. State Farm agents can't always look our for their clients like they do their friends, but with our project, agents will be able to tailor communication with their clients better than they ever could.

This intial idea was provided by our sponsor. Here is a link to the the capstone project proposal created by our sponsers.